What to Expect

In response to the COVID-19 pandemic, Tangerine Walk-In Counselling is available by appointment only.

To support you during this time, we are offering 45-minute brief consultations Monday to Friday. Consultations are available in the morning, afternoon and evening (until 7 pm) and will be scheduled on a first-come, first-served basis. Please click here to request an appointment.
People call us for a range of reasons. You might be looking for strategies that can be used to help you cope with a stressful situation, including COVID-19, or you might simply want to be listened to with understanding and without judgment.

We will ask you to tell us about the issue or challenge you would like us to help you with. Because we only have 45 minutes to spend with you, we ask that you focus on only one concern per session. 

During our call, we will help you develop a clear plan of action that recognizes and builds on your own strengths and abilities. We will also provide you with resources over the phone that can help you after the session is over.

Sometimes we may refer you to another service, like WhereToStart.ca or a crisis line, but in many cases, one session is all our clients need in order to feel better about their situation and take the necessary steps toward positive change.

Of course, you can always request another session with us if you want more help. 

Note: The service is confidential with the exception of a child under age 17 who is deemed at risk of harm, or any person over age 17 where there is concern they might hurt themselves or someone else.